Privacy Policy
Privacy Policy
Privacy Policy
Protecting your personal privacy is a core priority at trendxhouse. This Privacy Policy outlines in detail how we gather, use, store and secure your personal data when you visit our official website and make purchases with us, ensuring transparent and standardized data management.
1. Information We Collect
We only collect essential user data to deliver a seamless, high-quality shopping experience for all customers. The information we collect falls into the following categories:
Personal Identification Information: Including your full name, email address, phone number, shipping address and billing address required for order processing.
Payment Information: All payment transactions are securely processed through authorized third-party payment service providers. We do not collect, store or retain any of your bank card or private payment details on our platform.
Order Information: Records of purchased items, unique order numbers and relevant transaction details for order tracking and after-sales support.
Device & Browsing Information: Your device IP address, browser version, device specifications and interactive behaviors on our website.
2. How We Use Your Data
Your personal data is solely used for legitimate business and service purposes, which include the following:
Processing, verifying, completing orders and providing corresponding after-sales support;
Communicating with you promptly regarding your orders and customer inquiries;
Upgrading product quality, optimizing service content and improving overall website user experience;
Sending product updates and promotional offers exclusively to users who have explicitly opted in to receive marketing content.
3. Information Sharing
To ensure smooth order fulfillment and platform operation, we may share your necessary information with trusted third-party service partners, including logistics providers, official payment processors and professional website analytics service providers.
We strictly prohibit the sale, rental or unauthorized disclosure of your personal data to irrelevant third parties for any commercial purposes at all times.
4. Data Security Protection
We adopt industry-standard encryption technologies and comprehensive security protection measures to safeguard your personal data from unauthorized access, leakage, tampering and loss. All payment data is processed through secure third-party channels and will never be stored on our website servers.
5. Cookie Usage
Our website uses cookie technology to optimize your browsing experience. Cookies help us record your browsing preferences, retain personalized settings and analyze website traffic data to continuously improve our service quality.
You have the right to disable the cookie function freely by adjusting your browser’s local settings.
6. Your Personal Rights
All users hold independent rights to access, check, modify and update their personal information, apply for data deletion, and unsubscribe from marketing emails at any time.
If you wish to exercise any of the above user rights, please contact our customer support team via email: service@trendxhouse.com
7. Data Retention Rules
We only preserve your personal data for a reasonable and necessary period. All user data is retained solely to fulfill the service purposes specified in this policy or comply with legal and regulatory requirements, and will be thoroughly cleared once the retention period expires.
8. Policy Updates
We reserve the right to update this Privacy Policy periodically to adapt to service adjustments and relevant rule updates. All revised policy contents will be published on this page with a latest update date marked.
9. Contact Us
If you have any questions, suggestions or concerns regarding our privacy protection rules and data processing methods, feel free to get in touch with us.
📧 service@trendxhouse.com