Return & Refund
Returns & Refunds Policy
Returns & Refunds Policy
Your shopping experience is our top priority at trendxhouse. If you are not fully satisfied with your purchase or encounter any order-related problems, our customer support team will assist you in resolving the issue properly.
π Return Guidelines
We allow customers to apply for product returns within 30 calendar days upon order delivery. All returned merchandise must be unwashed, unworn and unused, with original packaging, labels and attachments completely preserved.
To initiate a return request, please submit your application via email. Kindly include your order number and a clear explanation of your return reason for faster verification.
π΅ Refund Procedure
Our team will conduct a strict quality inspection after receiving your returned package. You will receive an email notification once the inspection result is confirmed.
For all approved return requests, refunds will be issued within 1β3 business days and credited to your original payment account automatically. Please be aware that shipping fees are non-refundable under any circumstances.
β οΈ Exchange Rules
If you need to exchange your item for another size or color, please contact our customer service first before sending back your goods.
We will lock the stock of your preferred replacement item and offer professional guidance throughout the entire exchange procedure to ensure a smooth process.
π¬ Get In Touch
Should you have any questions or concerns regarding returns, refunds or exchanges, please do not hesitate to reach out to us.
π© service@trendxhouse.com
All email inquiries will be replied to within 24 hours during working days.
Β